Hee5 believes betting should be a source of entertainment — not a source of problems. That's why we're committed to providing every member with a safe and controlled gaming environment.
Online betting is growing fast in Bangladesh. From cricket and football to casino games, many people enjoy their time on hee5. But like any form of entertainment, responsible play is key.
Upholding responsible gaming standards at hee5 is a commitment we take seriously. We want you to enjoy the excitement of betting — but never at the cost of your family, finances, or mental wellbeing. To that end, we've built a set of tools and safeguards that are always available to you, completely free of charge.
Responsible gaming starts with self-awareness. Keep track of how much time and money you're spending. Watch out for the urge to place more bets after a loss to try to win back what you've lost — that pattern can be an early sign of problem gambling.
Remember: betting is never a source of income. It's a form of entertainment where winning and losing are both part of the experience. Chasing losses by placing bigger bets is one of the most common patterns of problem gambling.
6 dedicated features to keep your play safe
Set your own daily, weekly, or monthly deposit cap. Reductions take effect immediately; increases require a 24-hour waiting period.
Set a time limit for each gaming session. Once the limit is reached, hee5 will automatically log you out.
Lock your account for a set period (7 days to permanent). During this time, you won't be able to log in or place bets, and no promotional messages will be sent to you.
A pop-up will appear at set intervals (30/60/90 minutes) to show how long you've been playing and remind you to take a break.
Your session will automatically end if your losses reach a set amount. This feature helps keep your spending within budget.
Hee5 strictly enforces an 18+ policy. KYC verification is required for any suspicious account, and withdrawals remain restricted until verification is complete.
Enable Responsible Gaming settings in just a few clicks from the app or website.
Log in to the hee5 app or website using your email and password.
Tap your profile icon in the top right corner of the screen.
Open the "Responsible Gaming" section from the menu.
Set whichever you need — a deposit limit, session time, or self-exclusion.
Tap "Confirm". Limit reductions take effect immediately; increases apply after 24 hours.
A quick overview of what each limit tool does.
| Tools | Effective Time | Status |
|---|---|---|
| Daily Deposit Limit | Instant | Active |
| Weekly Deposit Limit | Instant | Active |
| Monthly Deposit Limit | Instant | Active |
| Loss Limit | Instant | Active |
| Session Time Limit | Instant | Active |
| Reality Check | Instant | Active |
| Self-Exclusion (Temporary) | Instant | Active |
| Self-Exclusion (Permanent) | Instant | Active |
Limit reductions take effect immediately. Increases require a 24-hour waiting period — this is by design, to protect you from impulsive decisions.
Go through the questions below honestly. If more than 3 apply to you, it may be time to take a step back.
Hee5 is always here for you — and professional support is available too
24/7 live chat support in Bangla. Our team is always on hand for any questions about responsible gaming or help with self-exclusion.
Help Center →To report an issue confidentially, send us an email. Our team will respond within 24 hours and take the necessary steps.
support@hee5.bet →If you believe someone close to you is struggling with problem gaming, let hee5 know. We will review the account in question and take appropriate action.
Help Center →Keep in mind: Asking for help isn't a sign of weakness — it takes courage. hee5's self-exclusion is completely confidential and can be activated at any time. If you need support, please Help Center Contact us.
Frequently asked questions